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  • Nicole L. Bickham
    • Apr 30, 2020
    • 1 min read

Trouble Logging on to Video Sessions?

The practice management system I use has been making improvements to address increased telehealth usage. As of yesterday, they have generated new links for video sessions. For a limited time, you will be able to access video sessions using either the old link (which you may have bookmarked or saved from a prior session) or the new one. Eventually, the old link will no longer work.


You can access your unique video appointment link by:

  • Clicking “Join Video Call” from your email appointment reminder (if you have not opted out of email reminders), or by

  • Clicking “Join Video” in the Upcoming Appointments section of the Client Portal.

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